Refund policy
Return, Refund & Replacement Policy
Last updated: 16 August 2026
At Miracelle™, we want your order to arrive correctly and in good condition. Our products are fulfilled through our specialist fulfilment partner, and the following policy reflects the procedures used for damaged, defective, incorrect, lost and returned orders.
This policy does not limit any statutory consumer rights that apply in your country.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, misprinted or incorrect, please contact us within 30 days of receiving the product.
Email info@miracelle.life and provide:
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Your order number
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A photograph of the affected product
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Photographs of the packaging and shipping label where relevant
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A brief description of the problem
We will review the claim and notify you whether a replacement or refund has been approved.
Where the issue is confirmed to have resulted from an error in production or fulfilment, the replacement or refund will be provided at no additional cost to you.
Approved replacement orders are normally submitted for fulfilment within 3 business days.
Packages Lost in Transit
Claims for packages believed to have been lost in transit must be submitted no later than 30 days after the estimated delivery date.
Please contact info@miracelle.life with your order number and delivery details so that we can investigate the shipment.
Where the shipment is confirmed as lost and the claim is approved, we will arrange a replacement or refund as appropriate.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an address provided at checkout is considered insufficient or incorrect by the carrier and the shipment is returned, the customer may be responsible for the cost of reshipping the order once a corrected address has been provided.
A refund or free replacement will not normally be provided where non-delivery resulted from incorrect or incomplete information supplied by the customer, except where required by applicable law.
Unclaimed Packages
Packages that remain unclaimed and are returned by the carrier are not normally eligible for a free replacement or refund.
Where reshipment is possible, the customer may be responsible for the additional shipping cost.
This does not affect any statutory consumer rights that may apply.
FedEx Deliveries That Cannot Be Completed
Where a FedEx shipment cannot be delivered for reasons attributable to the recipient, including:
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an incorrect or incomplete address
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an incorrect or missing telephone number
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inability of the carrier to contact the recipient
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refusal to accept the shipment
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failure or refusal to pay applicable import duties or taxes
the carrier may return, abandon or destroy the shipment depending on the destination and circumstances.
Where the shipment cannot be recovered for these reasons, Miracelle may be unable to provide a refund, replacement or reshipment, except where required by applicable consumer law.
Customs, Duties and Import Requirements
Customers are responsible for ensuring that products they order may legally be imported into their destination country and for paying any applicable customs duties, import taxes or other charges imposed by local authorities.
Where a package is rejected, refused or returned by customs for reasons outside Miracelle's or our fulfilment partner's control, a refund or replacement may not be available.
Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.
Change-of-Mind Returns
For customers in jurisdictions where there is no statutory right to return a non-defective product because of a change of mind, Miracelle does not normally accept change-of-mind returns unless we agree otherwise in advance.
Different rules apply where local consumer law provides a statutory cancellation or withdrawal right.
United Kingdom and European Union Customers
Customers in the United Kingdom and European Union, including the Netherlands, generally have the right to cancel an eligible online purchase within 14 days of receiving the goods without giving a reason.
After notifying us of the cancellation, the goods must be returned within the period required by applicable consumer law.
To request a return under your statutory right of withdrawal, contact:
before returning any product. We will provide the appropriate return instructions.
Customers are normally responsible for the direct cost of returning a change-of-mind purchase unless we advise otherwise or applicable law requires us to bear that cost.
Where required by applicable law, refunds for an eligible withdrawal will include the price paid for the product and the cost of our standard delivery option. Additional costs resulting from the customer's choice of a more expensive delivery method are not refundable unless required by law.
Opened Products
For health and safety reasons, opened, used or unsealed supplements cannot normally be returned for a change-of-mind refund where applicable law permits such a restriction.
This restriction does not apply where a product is faulty, damaged, incorrect or otherwise covered by statutory consumer protections.
Please contact us before returning any supplement.
Cancellation Before Shipment
If you need to cancel an order or change your delivery information, contact us immediately at:
We will make reasonable efforts to amend or cancel an order before fulfilment begins.
However, our fulfilment process is automated. Once an order has been accepted and the product has been prepared for shipment, we may no longer be able to cancel or change the order.
This does not affect any cancellation or withdrawal rights that cannot legally be excluded.
Refused Deliveries
Refusing or failing to accept delivery does not automatically constitute a valid cancellation.
In particular, customers exercising a statutory cancellation or withdrawal right should contact us directly at info@miracelle.life and follow the return instructions provided.
Failure to accept delivery may result in additional carrier charges or, in some circumstances, abandonment or destruction of the shipment.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once Miracelle has processed a refund, your bank, card issuer or payment provider may require additional business days before the credit appears in your account.
If you have received confirmation that a refund has been processed but it has not appeared after a reasonable period, please contact your bank or card provider first.
If you still require assistance, contact:
Digital Products
Digital products, including Miracelle Ritual Maps™, are not covered by the physical-product return and replacement procedures above.
Where applicable law provides a cancellation right for digital content, that right will be respected.
Where a customer has expressly agreed to immediate delivery of digital content and acknowledged that this may affect or end a statutory cancellation right, the applicable legal provisions will apply.
Please contact info@miracelle.life if you experience a technical problem accessing a digital purchase.
Your Statutory Rights
Nothing in this Return, Refund & Replacement Policy is intended to exclude, restrict or limit any consumer right or remedy that cannot lawfully be excluded under the laws applicable to your purchase.
If there is any conflict between this policy and mandatory consumer protection law, the applicable law will take precedence.
Contact Us
For questions about a return, refund, replacement or delivery issue, please contact:
Miracelle™
Email: info@miracelle.life
Website: https://miracelle.life