Refund policy
Return, Refund & Replacement Policy (US only)
30-Day Quality Promise
If your order arrives damaged, defective, misprinted, or incorrect, or is lost in transit, we’ll make it right with a free replacement or a refund.
Eligibility windows
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Damaged/defective/incorrect: report within 30 days of delivery.
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Lost in transit: report within 30 days of the estimated delivery date.
What do we need to review your claim?
Email info@miracelle.life with:
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Order #, 2) Photos of the item, packaging, and shipping label, 3) A short description of the issue.
We’ll confirm approval and either ship a replacement (typically within 3 business days) or issue a refund to the original payment method.
Not eligible (all sales final in these cases)
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Wrong/insufficient address entered at checkout. Reshipment is available once the correct address is provided; the customer pays for reshipment.
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Unclaimed packages returned by the carrier. Reshipment available; customer pays reship.
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Buyer’s remorse (change of mind, ordered the wrong product, etc.).
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Customs rejection/refusal (we currently ship US only; international orders are not accepted).
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Cancellations after fulfillment has started.
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Opened/used supplements (for health & safety, we cannot accept returns of opened products).
Cancellations & address changes
We can cancel or edit an order only before it is accepted for fulfillment. Please contact us immediately at info@miracelle.life; once processing begins, we can no longer cancel or change the address.
Refund timing
Approved refunds are issued to the original payment method. Your bank/card may take a few business days to post the credit.
Questions?
info@miracelle.life