Shipping & Returns

Where we ship

At the moment United States only.

 

Processing time


Orders are processed in 1–2 business days (Mon–Fri). You’ll receive tracking by email.

Rates & transit times (contiguous US)

  • Standard (3–6 business days): $4.99
  • Free Standard: $0 on orders $75+

Puerto Rico

  • Standard (4–8 business days): $12.99

Rates & transit times (UK)

  • Standard (3–6 business days): £4.99
  • Free Standard: $0 on orders £75+

Carriers
Orders ship from US warehouses via USPS/UPS/FedEx.

Address issues
If the address is incorrect or insufficient, and a package is unclaimed and returned, reshipment is available once a correct address is provided; the customer is responsible for the reshipment cost. See our Refund Policy for damaged/defective/incorrect items and lost-in-transit claims.

Return, Refund & Replacement Policy (US only)

30-Day Quality Promise
If your order arrives damaged, defective, misprinted, or incorrect, or is lost in transit, we’ll make it right with a free replacement or a refund.

Eligibility windows

  • Damaged/defective/incorrect: report within 30 days of delivery.
  • Lost in transit: report within 30 days of the estimated delivery date.

What do we need to review your claim?
Email info@miracelle.life with:

  1. Order #.
  2. Photos of the item, packaging, and shipping label.
  3. A short description of the issue. 
  4. We’ll confirm approval and either ship a replacement (typically within 3 business days) or issue a refund to the original payment method.

Not eligible (all sales final in these cases)

  • Wrong/insufficient address entered at checkout. Reshipment is available once the correct address is provided; the customer pays for reshipment.
  • Unclaimed packages returned by the carrier. Reshipment available; customer pays reship.
  • Buyer’s remorse (change of mind, ordered the wrong product, etc.).
  • Customs rejection/refusal (we currently ship in the US only; international orders are not accepted).
  • Opened/used supplements (for health & safety, we cannot accept returns of opened products).
  • Refund timing
    Approved refunds are issued to the original payment method. Your bank/card may take a few business days to post the credit.

Questions?

info@miracelle.life