Shipping & Returns
Last updated: 10-10-2026
Shipping destinations
Miracelle™ currently ships to:
United States
Puerto Rico
United Kingdom
Netherlands
France
Shipping rates and delivery estimates are shown at checkout based on your delivery address.
Order processing
Orders are usually processed within 1 to 2 business days, Monday to Friday.
Once your order ships, you will receive tracking by email.
Delivery estimates begin after the order has been processed and handed to the carrier.
United States shipping
Standard shipping, 3 to 6 business days
$4.99 for orders under $75
Free standard shipping, 3 to 6 business days
Free for orders $75 and above
Puerto Rico shipping
Standard shipping, 4 to 8 business days
$12.99
United Kingdom shipping
Standard international shipping
£4.99
Free standard international shipping
Free for orders £75 and above
Miracelle™ does not charge UK VAT at checkout.
Orders shipped to the United Kingdom may be subject to import VAT, customs duties, carrier handling fees, or other charges upon delivery. These charges are set and collected by the local customs authority or delivery carrier.
Miracelle™ is not responsible for customs delays, import charges, or refusal of delivery due to unpaid import fees.
Netherlands shipping
Standard international shipping, 5 to 8 business days
€5.99 for orders under €75
Free standard international shipping, 5 to 8 business days
Free for orders €75 and above
Miracelle™ ships to the Netherlands with duties and taxes unpaid.
This means customers in the Netherlands may be responsible for VAT, customs duties, carrier handling fees, or other import charges upon delivery. These charges are set and collected by the local customs authority or delivery carrier.
Miracelle™ does not charge EU VAT at checkout.
Miracelle™ is not responsible for customs delays, import charges, or refusal of delivery due to unpaid import fees.
France shipping
Standard international shipping, 5 to 8 business days
€5.99 for orders under €75
Free standard international shipping, 5 to 8 business days
Free for orders €75 and above
Miracelle™ ships to France with duties and taxes unpaid.
This means customers in France may be responsible for French import VAT, customs duties where applicable, carrier handling fees, or other import charges upon delivery. These charges are determined and collected by the local customs authority or delivery carrier.
Miracelle™ does not charge EU VAT at checkout.
Miracelle™ is not responsible for customs delays, import charges, or refusal of delivery due to unpaid import fees.
Delivery estimates
Delivery times are estimates only and are not guaranteed.
Delays may occur due to carrier issues, customs processing, severe weather, public holidays, incorrect addresses, or other circumstances outside our control.
Address issues
Please make sure your shipping address is complete and accurate at checkout.
If an address is incorrect, incomplete, or insufficient, and the package is returned or cannot be delivered, reshipment may be available once the correct address is provided.
The customer is responsible for any reshipment cost caused by an incorrect, incomplete, or insufficient address.
Unclaimed packages
If a package is unclaimed and returned by the carrier, reshipment may be available at the customer’s cost.
Original shipping fees are not refundable in this case, except where applicable consumer law requires otherwise.
Customs refusal or rejection
If a customer refuses delivery, rejects customs charges, or does not pay required import fees, the order may not be eligible for refund or replacement, except where applicable consumer law provides otherwise.
If the package is returned to us and can be reshipped, reshipment may be available at the customer’s cost.
30-Day Quality Promise
We stand by our products with a 30-Day Quality Promise.
If your order arrives damaged, defective, incorrect, or is lost in transit, we will make it right with a replacement or refund.
This Quality Promise is in addition to, and does not limit, any statutory consumer rights that may apply in your country.
Eligible for replacement or refund
Damaged, defective, or incorrect items reported within 30 days of delivery
Lost-in-transit orders reported within 30 days of the estimated delivery date
For health and hygiene reasons, sealed products that have been opened or unsealed after delivery may not be eligible for return where the applicable legal exception applies.
Returned products must be sent back promptly and in appropriate condition.
Refunds will be processed in accordance with applicable consumer law after the returned goods have been received or evidence of return has been provided.
How to request help
Email us at:
Please include:
Your order number
Photos of the item, packaging, and shipping label where relevant
A short description of the issue
Once approved, we will either ship a replacement, usually within 3 business days, or issue a refund to your original payment method.
Not eligible for refund or replacement
Subject to any statutory consumer rights that apply, refunds or replacements are generally not available in the following cases:
Incorrect or incomplete address entered at checkout
Unclaimed packages returned by the carrier
Ordered the wrong product outside any applicable statutory withdrawal period
Customs refusal, rejection, or unpaid import charges
Cancellation after fulfilment has started where cancellation is no longer legally available
Opened or used supplements where return is excluded for health or hygiene reasons
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refund timing
Approved refunds are issued to the original payment method.
Please allow a few business days for your bank or card provider to process and post the credit.
Questions
For shipping, returns, replacements, or order support, contact:
We aim to reply within one business day.